STORE POLICIES
Customer Care
At ONE AND ALL, we prioritise our customers and are committed to providing exceptional service. We believe in open communication and are here to assist you with any inquiries or concerns. You can reach us through our contact page, via email at hello@oneandallship.com.au, or by calling 0432 495 603.
Your satisfaction is our top priority, and we strive ensure a positive experience with every interaction.
Privacy & Safety
At ONE AND ALL, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase.
1. Information We Collect: We may collect personal information, including but not limited to your name, email address, shipping address, billing address, phone number, and payment information when you create an account, place an order, or subscribe to our newsletter.
2. How We Use Your Information: Your information is used to process your orders, communicate with you regarding your purchases, improve our services, personalize your shopping experience, and send promotional communications if you opt-in to receive them. You may unsubscribe from marketing emails at any time.
3. Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience. These tools help us analyse traffic, remember your preferences, and improve our offerings. You can manage cookie preferences through your browser settings.
4. Information Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to complete your transaction (e.g., sharing with shipping carriers or payment processors). We may share your information with trusted third parties who assist us in operating our website, enhancing our services, or conducting our business.
5. Data Security: We implement a variety of security measures to maintain the safety of your personal information. All sensitive data is transmitted via Secure Socket Layer (SSL) technology and stored with restricted access.
6. Data Retention: We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our policies.
7. Your Rights: You have the right to access, correct, or delete your personal information. You can also request restrictions on processing your information or withdraw consent at any time. Please contact us at hello@oneandallship.com.au to exercise these rights.
8. Changes to This Policy: We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and your continued use of the website signifies your acceptance of any changes.
9. Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@oneandallship.com.au
By using our site and providing your information, you acknowledge that you have read and understand this Privacy Policy.
Terms and Conditions
By using our website and completing a purchase, you agree to the following terms and conditions, which govern the checkout process and your transactions with us.
Account Creation: Customers are encouraged to create an account for streamlined purchasing, but guest checkout is available. When creating an account, you are responsible for maintaining the confidentiality of your login information and for all activities under your account.
Order Confirmation: After placing an order, you will receive an order confirmation email outlining the details of your purchase. It is your responsibility to review this email for accuracy and notify us immediately of any discrepancies.
Payment Methods: We accept major credit cards (Visa, MasterCard), PayPal, and other secure payment options. All payment transactions are securely processed through Stripe, and your payment information will be encrypted for your protection.
Cancellation of orders: In accordance with Australian Consumer Law, you have the right to cancel your order within 14 days of receiving the product for a full refund, provided the item is unused, in its original packaging, and in a resalable condition. To initiate a cancellation, please contact our customer service team at hello@oneandallship.com.au with your order details. Non-receivable items, such as digital products or personalised goods, are exempt from this policy. Please note that any shipping costs incurred during the order will not be refunded. We reserve the right to refuse a cancellation if the conditions mentioned are not met.
Payment Methods
Credit / Debit Cards
PAYPAL​